Troubleshooting

If you are having trouble with installing PrintForTrial here is a list of points to check.

Are you running Outlook?
Are you sure you are using Outlook rather than Outlook Express?  Print for Trial does not work with Outlook Express

Is PrintForTrial installed properly?
Go to Control Panel > Add and Remove Programs.  If PrintForTrial has been installed properly it will be listed there.  Check that there is only one entry with PrintForTrial in its name.  If there are more than one they will conflict.  Uninstall them all and install the latest version.

Has PrintForTrial been disabled?
If everything indicates that PrintForTrial has been successfully installed but it does not appear when you start Outlook check to see whether Outlook has disabled it.  The way you can fix this depends on the version of Outlook you are using.

    Outlook 2010

    File > Options > Add-Ins

    At the bottom of the form is a drop-down .  Change it from Manage COM Add-ins to Manage Disabled items and click Go.  If your add-in has been disabled it will be on the list and you will be able to click the Enable button to re-activate it.

     

    Outlook 2007

    Tools > Trust Center > Add-ins

    At the bottom of the form is a drop-down .  Change it from Manage COM Add-ins to Manage Disabled items and click Go.  If your add-in has been disabled it will be on the list and you will be able to click the Enable button to re-activate it.

     

    Outlook 2003

    Click Help on the main menu then About Microsoft Outlook.

    At the bottom right of the form I a button for Disabled Items. Click it.

    If your add-in has been disabled it will be on the list and you will be able to click the Enable button to re-activate it.

Did Outlook load PrintForTrial correctly?
If Print for Trial seemed to install correctly but does not show up in Outlook something may have prevented it from loading.  In you My Documents folder (just Documents on Windows Vista and Windows 7) you will find a folder called Add-in Express.  In it will be one or two log files called adxloader.log and adxRegistrator.log (though the .log part may be hidden depending on your computer's settings).   You can send these to us as email attachments to support@greenhillsoftware.co.uk.  They may help us identify any loading problems.

Do you get an error if you try to uninstall?
This probably means that the install files have been corrupted in some way.  Microsoft provides a special tool to uninstall in these circumstances. It is at Uninstall Fixit

Are there any other clues about something going wrong?
If an error message appears and asks if you want to send it then please do.  Our first job is to try to recreate your error as the first step to fixing it.