The image shows PfT‘s Messages grid. The second row shows an email sent to Vicky and below it are the three documents that were attached to that email. Attachments do not show up in the Messages (tabs) page which makes the Messages (grid) page the place to deal with them.
The From column for each attachment is empty. The To column indicates the type of attachment, if known, while the Subject column has the display name of the attachment,
If you choose to print your output then PfT will ask Windows to print the attachment file. Windows will use whatever program is thinks is appropriate to print the file. Of the attachments shown above one is a word file and three are PDFs. If you do not have Word installed on your computer then Windows will be unable to print that file. In the case of the PDFs Windows will use whichever program you have set up as the default program for PDFs. That might be Abode Acrobat, your web browser, or another program.
Including attachments in output documents
PfT‘s output is created as a Word file behind the scenes. If you choose to include attachments in your output. PfT will instruct Word to import them using its Import Object command. If this is possible you will just see the attachment as part of the output when it is displayed, if not you will receive a message.
For most attachments the Selected column will automatically be ticked, though you can then un-tick it. There are two attachment types that will be listed but not ticked as selected, because of the problems they pose:
Excel spreadsheets: These are rarely designed to be printed in a standard format document and if you were to print them without previewing the output and making adjustments the result would be unpredictable. You can tick the box to instruct PfT to process it but we recommend that you only do this if you have loaded the file in Excel and previewed what the printed output would be.
Outlook .MSG files: These are Outlook messages. It is unusual for them to be sent as attachment rather than just forwarded but it can occur. If PfT were to try to process them a whole new set of technical problems would occur. Instead, we recommend that you open the file. It will appear as a standard Outlook message. If you want to process just that email you can do so with the PfT button. If you want to process it along with other selected emails then forward it to yourself so that it ends up in your Inbox. Then you can deal with it in the same way as any other email.